Privacy Policy

Last Updated: Jul 6, 2024

At LuxeReside, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website https://luxereside.com and our services. By accessing or using our services, you agree to this Privacy Policy.

1. Introduction

LuxeReside is a family-owned and operated real estate agency with over 20 years of experience in the Ghanaian market. We are dedicated to providing personalized service and expert guidance to our clients. Protecting your personal information is of utmost importance to us.

2. Information We Collect

2.1 Personal Information

  • Account Creation and Forms: When you create an account, use our wishlist and notifications, or submit a form on our website, we collect personal information such as your name, email address, phone number, and any other information you voluntarily provide.

2.2 Comments

  • Data Collected: When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.
  • Gravatar Service: An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

2.3 Media

  • Image Uploads: If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS) included. Visitors can download and extract any location data from images on the website.

2.4 Cookies and Tracking Technologies

2.4.1 Cookies

  • Comments: If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for your convenience. These cookies will last for one year.
  • Login Page: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • Logged-In Users: When you log in, we set up cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for one year. Selecting “Remember Me” keeps you logged in for two weeks. Logging out removes the login cookies.
  • Content Editing: If you edit or publish content, an additional cookie will be saved in your browser, which expires after one day.

2.4.2 Usage Data

  • We use Google Analytics to collect information about how you use our website, including IP address, browser type, pages visited, and other usage statistics.

2.5 Embedded Content from Other Websites

  • Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves as if you have visited the other website, which may collect data about you, use cookies, and monitor your interaction.

3. How We Use Your Information

  • To Provide Services: Fulfilling your requests, such as property inquiries, and offering personalized real estate services.
  • Communication: Contacting you with newsletters, marketing materials, and other information that may interest you.
  • Improvement of Services: Analyzing data to improve our website, services, and user experience.
  • Spam Detection: Using collected data to detect and prevent spam.
  • Legal Obligations: Complying with legal requirements under the Ghana Data Protection Act and, if applicable, the GDPR.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information:

4.1 Service Providers

  • Third-Party Services: To trusted third-party service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.
  • Visitor comments may be checked through an automated spam detection service.
  • An anonymized hash of your email may be shared with Gravatar to check if you are using the service.

4.2 Legal Requirements

  • Compliance: If required by law or in response to valid requests by public authorities.

5. International Data Transfers

Your personal information is stored and processed within Ghana. We do not transfer your personal data outside of Ghana.

6. Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information:

  • Encryption: Using data encryption protocols to protect sensitive information transmitted online.
  • Access Controls: Restricting access to personal information to authorized personnel only.
  • Firewalls: Utilizing Cloudflare and secure hosting servers to protect against unauthorized access.
  • Data Backups: Performing regular data backups to prevent data loss.

7. Data Retention

7.1 Comments

  • Indefinite Retention: If you leave a comment, the comment and its metadata are retained indefinitely to recognize and approve any follow-up comments automatically.

7.2 Registered Users

  • User Profiles: For users who register on our website, we store the personal information provided in their user profile. Users can see, edit, or delete their personal information at any time (except for their username). Website administrators can also view and edit this information.

7.3 Usage Data

  • Data Analysis: We retain usage data as needed to improve our services and comply with legal obligations.

8. Your Rights

Under the Ghana Data Protection Act and GDPR (if applicable), you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data, excluding data we are obliged to keep for administrative, legal, or security purposes.
  • Data Portability: Request transfer of your data to another service provider.
  • Withdraw Consent: Withdraw consent at any time where we rely on your consent to process your data.

9. Exercising Your Rights

You can exercise your rights by:

We will respond to your request within the timeframes required by applicable law.

10. Children’s Privacy

We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

11. Data Breach Response

In the event of a data breach, we will promptly take necessary measures to mitigate the impact. We will notify affected users via email with details of the breach and provide further instructions if necessary.

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

12.1 Types of Cookies

  • Session Cookies: To operate our service.
  • Preference Cookies: To remember your preferences.
  • Security Cookies: For security purposes.

12.2 Managing Cookies

  • Browser Settings: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
  • Impact on Services: Some parts of our website may not function properly without cookies.

13. Third-Party Services

Our website may contain links to third-party websites or services not owned or controlled by LuxeReside:

13.1 Embedded Content

  • External Websites: Embedded content from other websites behaves as if you visited those websites, which may collect data about you and monitor your interaction.

13.2 Gravatar Service

  • Public Profile: If you use Gravatar, your profile picture becomes visible to the public in the context of your comment.

13.3 Google Analytics

  • Usage Monitoring: We use Google Analytics to monitor and analyze website usage.

Note: We are not responsible for the content, privacy policies, or practices of third-party sites or services.

14. Data Transfer Outside Ghana

We store and process your personal information within Ghana and do not transfer it outside the country.

15. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Users will be notified by email or by visiting the Privacy Policy page for updates. We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

By using our services, you acknowledge that you have read and understand this Privacy Policy and agree to the collection and use of your information as described herein.