Terms of Service

Last Updated: Feb 1, 2025

Welcome to LuxeReside. By accessing or using our website https://luxereside.com and our services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. Introduction

LuxeReside is a family-owned and operated real estate agency with over 20 years of experience in the Ghanaian market. We offer property sales, rentals, property management, and consultancy services. Our goal is to provide personalized service and expert guidance to our clients.

2. Acceptance of Terms

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy. If you do not agree with any part of these terms, please do not use our services.

3. Services Offered

3.1 Property Sales and Rentals

We facilitate the buying, selling, and renting of real estate properties in Ghana. Our services include listing properties, arranging viewings, and negotiating terms on behalf of clients.

3.2 Property Management

We offer comprehensive property management services, including tenant screening, rent collection, maintenance coordination, and financial reporting.

3.3 Consultancy

Our consultancy services provide expert advice on real estate investments, market analysis, and property valuations.

4. User Obligations

4.1 Accurate Information

Users agree to provide accurate, current, and complete information when creating an account or utilizing our services. You are responsible for maintaining the confidentiality of your account and password.

4.2 Prohibited Conduct

Users shall not:

  • Use the website for any unlawful purpose.
  • Post or transmit any false, misleading, or fraudulent information.
  • Upload viruses or malicious code.
  • Attempt to gain unauthorized access to our systems.

5. Payment Terms

5.1 Accepted Payment Methods

  • Transactions Below GH¢15,000: Cash payments and Mobile Money are accepted.
  • Transactions Over GH¢15,000: Payments must be made via bank transfer.

5.2 Commissions and Fees

  • Commissions and fees for our services will be communicated to clients during the engagement process.
  • All payments must be made in accordance with the agreed terms.

6. Refund Policy

We do not offer refunds for commissions once services have been rendered. If a client pays a commission for a service and decides to terminate their contract with the landlord:

  • Alternative Property: We will assist in finding a different property at no extra charge.

7. Termination of Account

We reserve the right to suspend or terminate user accounts if we discover any abuse of our systems or spamming activities. Termination may occur without prior notice and at our sole discretion.

8. Intellectual Property Rights

8.1 Ownership

All content on our website, including text, graphics, logos, and images, is the property of LuxeReside or its content suppliers and is protected by intellectual property laws.

  • Third-Party Content: Some images and content on our website are provided by other agents or agencies who own the rights to these materials. Such content is used with permission or under license.
  • Respect for Rights: We respect the intellectual property rights of others. If you believe that any content on our site infringes upon your intellectual property rights, please contact us immediately.

8.2 Limited License

Users are granted a limited, non-exclusive, and revocable license to access and use the website for personal, non-commercial purposes.

8.3 Restrictions

Users may not reproduce, distribute, or create derivative works from our content without express written permission from us or the respective rights holders.

9. User-Submitted Content

By submitting content (e.g., comments, reviews) to our website:

  • You grant us a non-exclusive, royalty-free license to use, reproduce, and display such content.
  • You represent that you own or have the necessary permissions to share the content.

10. Third-Party Services and Links

10.1 Google Maps

We use Google Maps services to display the location of listings. Your use of Google Maps is subject to Google’s Terms of Service and Privacy Policy.

10.2 External Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party sites.

11. Disclaimers and Limitations of Liability

11.1 No Warranty

Our services are provided “as is” without any warranties of any kind. We do not guarantee the accuracy, completeness, or reliability of any information on our website, including property listings and images provided by third parties.

11.2 Limitation of Liability

LuxeReside shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the services.

12. Indemnification

You agree to indemnify and hold LuxeReside harmless from any claims, losses, liabilities, expenses, and damages arising out of your use of our services or any violation of these Terms.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of Ghana.

13.2 Arbitration

Any disputes arising under these Terms shall be resolved through binding arbitration in accordance with the Arbitration Act of Ghana. The arbitration will take place in Ghana, and the decision shall be final and binding.

14. Changes to the Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated revision date. Users will be notified by email or by visiting the Terms of Service page for updates. Continued use of our services constitutes acceptance of the revised terms.

15. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us:

By using our services, you acknowledge that you have read and understand these Terms of Service and agree to be bound by them.